Refund Policy

Complete Clarity LLC is committed to fair and transparent billing practices. This policy explains how refunds, overpayments, and account credits are handled.

Payments for Services

Payments made for services that have already been provided are generally non-refundable. This includes copayments, coinsurance, deductibles, and self-pay charges when the service was appropriately rendered.

Overpayments and Billing Errors

If an overpayment occurs due to a duplicate payment, billing error, insurance adjustment, or other account credit, Complete Clarity will review the account and issue any refund that is determined to be due.

When insurance is involved, refunds may be delayed until the insurance claim has been fully processed and the patient's financial responsibility has been determined.

Insurance Adjustments

Insurance benefits and estimates provided before a visit are not a guarantee of payment. The patient's final responsibility is determined by the insurance carrier after the claim is processed.

If an insurance payment or adjustment results in a credit balance, the credit may first be applied to any other outstanding balance owed to Complete Clarity, when permitted by applicable law and payer requirements. Any remaining amount owed to the patient will be refunded.

Cancellations and No-Shows

Cancellation and no-show fees are governed by Complete Clarity's separate Cancellation and No-Show Policy. Fees appropriately charged under that policy are generally non-refundable.

If Complete Clarity cancels an appointment and a payment was collected specifically for a service that was not provided, the payment will be refunded or credited to the patient's account, as appropriate.

Refund Method

Approved refunds will generally be returned to the original method of payment whenever possible. Processing times may vary depending on the payment processor, bank, insurance carrier, or other financial institution involved.

Refund Requests

If you believe you were charged incorrectly or are entitled to a refund, please contact Complete Clarity so your account can be reviewed.

Complete Clarity LLC
190 W. Becks Mill Rd., Suite B
Salem, IN 47167
Phone: 812-404-7186
Fax: 812-407-2315
www.complete-clarity.com

Complete Clarity reserves the right to review refund requests individually and to update this policy as necessary to comply with applicable laws, insurance contracts, and payer requirements.